Refund policy
Return & Refund Policy
At ARTÉE, we are committed to providing high-quality professional nail products. Due to the hygienic nature of our products, all sales are final unless the item arrives damaged or an incorrect product was sent.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery.
To process your request, please email us with:
- Your order number.
- Clear photos of the damaged or incorrect product.
- Photos of the shipping box and packaging.
Once your claim is reviewed and approved, we will provide a replacement or issue a refund at no additional cost.
Returns
We do not accept returns or exchanges for:
- Opened or used products.
- Products returned due to a change of mind.
- Products ordered in error by the customer.
- Products that have been damaged due to improper use or storage.
Refunds
Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: artee.nails.us@gmail.com